Privacy Policy itrust88 –
Your Data Is Fully Protected

1Introduction & Scope of This Privacy Policy

Itrust88 is an online betting and casino platform serving users in Malaysia. We understand that your trust in us goes beyond fair gameplay and fast payouts — it also extends to how we handle your personal information.

This Privacy Policy applies to all information collected through:

• The itrust88 website at itrust88.best and all associated subdomains;
• The itrust88 mobile app (where available);
• All interactions with our customer support team via live chat, WhatsApp, or email;
• The registration, identity verification, deposit, and withdrawal processes;
• Any other communications between you and itrust88.

This policy does not apply to third-party websites or services that you may access via links on the itrust88 platform. We encourage you to read their privacy policies separately.

2Personal Data We Collect

Itrust88 practises data minimisation – we only collect data that is strictly necessary to provide our services to you. The following are the categories of data we may collect:

3How itrust88 Collects Your Data

Your personal data is collected by itrust88 through several key methods:

A. Information You Provide Directly

• When registering a new account at itrust88 – name, email, phone number, date of birth;
• During the identity verification (KYC) process — a copy of your MyKad or passport;
• When adding a payment method – bank account or e-wallet details (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, FPX);
• When communicating with the itrust88 customer support team;
• When completing a feedback form or participating in our surveys.

B. Automatically Collected Data

• Technical data from your device (device type, operating system, screen resolution);
• IP address and general location data (state within Malaysia);
• In-platform browsing data – pages visited, time spent, buttons clicked;
• Betting and gaming activity history within the platform;
• Login and logout session data.

C. Data from Trusted Third Parties

• Identity verification from a licensed KYC service provider;
• Payment verification information from Malaysian payment gateway providers;
• Fraud prevention data from certified third-party security partners.

4How We Use Your Personal Data

Itrust88 uses your personal data only for legitimate, stated purposes. The following are the primary purposes for which your data is used:

• Account Management: Creating, verifying, and managing your itrust88 account securely;
• Service Delivery: Processing deposits, withdrawals, and other financial transactions within the itrust88 platform;
• KYC Verification: Verifying your identity to comply with anti-money laundering (AML) and know your customer (KYC) requirements;
• Account Security: Detecting and preventing fraudulent activity, unauthorised access, and platform abuse;
• Customer Support: Handling your complaints, enquiries, and requests for assistance;
• Service Communications: Sending important notifications relating to your account, transactions, and policy updates;
• Marketing (with consent): Sending promotional offers, bonuses, and information about new itrust88 products – only where you have given consent to receive marketing communications;
• Platform Improvements: Analysing usage patterns to improve user experience and the performance of the itrust88 platform;
• Legal Compliance: Fulfilling reporting and compliance obligations to the relevant authorities.

5Data Sharing & Disclosure

Itrust88 does not sell your personal data to any party. However, there are certain circumstances where we need to share your data with trusted third parties in order to deliver our services to you:

Third-Party Service Providers

• Payment Providers: Payment processing companies that facilitate your deposits and withdrawals via Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and FPX – for transaction processing purposes only;
• KYC Providers: Licensed third-party identity verification services to assist with your document verification process;
• Cloud Storage Providers: Server infrastructure used to store itrust88 platform data – subject to strict data protection agreements;
• Platform Analytics: Analytics tools that help itrust88 understand usage patterns for improvement purposes – only anonymised data is used.

Disclosure to Authorities

Itrust88 may disclose your personal data to the relevant authorities when required by law, court order, or a legitimate investigation. We will notify you of any such request unless prohibited from doing so by law.

6Data Storage & Retention Period

Itrust88 retains your personal data only for as long as necessary to fulfil the purposes stated in this privacy policy, or as required by applicable law.

• Active Account Data: Retained for as long as your itrust88 account is active, plus any additional period required by law;
• Financial Transaction Data: Retained for a minimum of 7 years in accordance with Malaysia's accounting and anti-money laundering legal requirements;
• Support Communication Logs: Retained for 3 years from the date of last interaction;
• KYC Data: Retained for the duration of active membership plus 5 years after account closure;
• Closed Account Data: Closed account information is retained for the period required by law before being permanently deleted.

Once the relevant retention period has expired, itrust88 will securely delete or anonymise your personal data in accordance with standard data deletion procedures.

7Data Security Measures

Itrust88 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction.

Technical Security Measures:

• 256-bit SSL/TLS encryption for all data in transit between your device and itrust88's servers;
• Encryption of stored data using industry-leading encryption algorithms;
• Multi-layered intrusion detection systems (IDS) and firewalls;
• Two-factor authentication (2FA) for account access and sensitive areas;
• Regular security scans and penetration testing;
• Round-the-clock account activity monitoring to detect anomalies or suspicious activity.

Organisational Measures:

• Minimum access principle — staff may only access data necessary for their role;
• Regular data security awareness training for all itrust88 staff;
• Binding non-disclosure agreements (NDAs) for all staff and contractors;
• Tested and documented security incident response procedures.

8Your Rights as an itrust88 User

As an itrust88 user protected under Malaysia's PDPA, you have the following rights with respect to your personal data. itrust88 is committed to respecting and facilitating the exercise of these rights.

9Cookie Policy

Itrust88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored in your web browser when you visit our website.

You can manage your cookie preferences through your web browser settings. However, disabling essential cookies may affect the functionality of the itrust88 platform.

10Children's Data Protection

Itrust88 is an online betting platform intended solely for adults aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.

If we discover that we have collected personal data from a minor without valid parental consent verification, we will take the following steps:

• Suspending the account in question immediately;
• Deleting all collected personal data as promptly as possible;
• Returning any funds remaining in the account following an appropriate investigation.

11Privacy Policy Amendments

Itrust88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, the technologies we use, legal requirements, or other legitimate reasons.

When we make material changes, we will:

• Updating the "Updated" date shown at the top of this document;
• Sending notifications to all members via their registered email address;
• Displaying a clear notice on the itrust88 platform homepage;
• In the event of significant amendments, obtaining your consent again before the changes take effect.

We encourage you to review this Privacy Policy page periodically to stay informed on how itrust88 protects your information. Continued use of the platform after any amendments take effect will be considered acceptance of those changes.

12Contact Our Data Protection Officer

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way itrust88 handles your personal data, please do not hesitate to contact us. We are committed to providing transparent and thorough responses to all privacy-related enquiries.